Each product has its own size guide. Open the Size Guide on the relevant product page and check the measurements before ordering.

Compare the listed measurements with your body measurements or a similar garment you own, following the instructions in that guide. Please do not assume that the same size label will fit the same across different products.

Need a little guidance? Email support@celavie.store with the product link and your measurements.

Our sizing is not standardised across the entire collection. Measurements and fit may vary between products, so a size that fits you in one item may differ in another.

Always refer to the Size Guide for the specific product you wish to purchase, even if you have ordered from us before.

Check the individual product page for available fabric and care information. After receiving your item, follow the care label attached to the garment.

Care requirements vary by material and construction. If you need information that is not listed, contact us with the product link before ordering.

We deliver to selected European destinations, including countries within the European Union, Switzerland and Norway.

Select your delivery country at checkout to confirm availability. If your destination is unavailable, contact us before placing an order.

Orders are normally processed within 1–3 business days. After dispatch, estimated shipping time is 8–15 business days for EU and other European destinations.

Total delivery time is therefore approximately 9–18 business days from placing your order. Business days exclude weekends and public holidays.

These are estimates. Busy periods, customs checks, weather or carrier delays may extend delivery time. See our Shipping Policy for more details.

We offer free shipping on eligible orders over €100.

Available shipping options and any delivery charges are shown at checkout before you complete your purchase. Check the shipping charge for your destination in the final order summary.

Once your order has been dispatched, you will receive a shipping confirmation email with your tracking details. Please allow up to 48 hours for the carrier to update the tracking information.

If your order has not arrived within 20 business days after dispatch, email support@celavie.store with your order number so we can investigate.

Tax and customs requirements depend on your delivery destination.

EU destinations: applicable VAT and taxes are handled according to the relevant regional requirements. Review the tax information in your order summary before completing your purchase.

Non-EU destinations, including Switzerland and Norway: additional import duties, taxes or customs clearance fees may apply. These charges are the recipient’s responsibility and are determined by local authorities.

Email support@celavie.store immediately, within 1 hour of placing your order. Include your order number and the cancellation or address change you are requesting.

We can only make changes if your order has not entered processing or fulfilment. Requests are not guaranteed.

If your order is already being processed or has shipped, we may be unable to change or stop it. You can request a return after delivery in accordance with our Refund Policy and your applicable statutory rights.

Available payment methods are displayed at checkout and may vary depending on your location and device. Choose from the options shown when completing your purchase.

If you experience a payment issue, contact us with a description of the problem. Please do not send your full card details.

Enter your code in the discount field at checkout and apply it before completing payment.

Our advertised offers include 10% off for newsletter subscribers and 15% off a subsequent purchase after completing your first order. Check the email accompanying your code for eligibility requirements, expiry dates and exclusions.

Whether a code can be combined with another offer depends on the promotion. Make sure your discount appears in the order summary before paying.

Contact support@celavie.store within 14 days of receiving your order. Include your order number and details of the item you wish to return.

For a standard return, items should be unworn, unwashed and unaltered, with their original tags attached. Please keep the original packaging and proof of purchase.

Our team will provide return instructions and the designated return address. Contact us before sending anything back, and use a tracked shipping service.

See our Refund Policy for full conditions and exceptions. Your applicable statutory consumer rights remain unaffected.

For standard returns, including a change of mind or choosing an unsuitable size, the customer pays return shipping costs and any applicable return customs charges.

If an item is confirmed to be defective, damaged or incorrectly supplied, we will cover the return shipping costs or arrange an appropriate refund or replacement.

Contact us before returning an item so we can provide the correct instructions.

We do not currently offer direct exchanges. If you would like a different size or colour, request a return for your original item. Once your return has been accepted, place a separate order for the item you would like.

Before reordering, check that product’s Size Guide, as sizing can vary between items. Availability and prices may change.

Once we receive and inspect your return, we will email you to confirm whether your refund has been approved.

Approved refunds are processed to your original payment method within 10 business days. Your bank or payment provider may need additional time before the funds appear in your account.

If you have not received your refund more than 15 business days after approval, contact us with your order number.

Contact support@celavie.store as soon as you notice the issue. Include your order number, a brief description and clear photos of the item and any relevant packaging.

Keep the item and packaging while we review your case. Once the issue is verified, we will arrange an appropriate solution, such as a replacement or refund, and cover any required return shipping costs.